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Appointments

https://SystmOnline.tpp-uk.com/Login?PracticeID=J82605 

 diary_appointmentConsultations are by appointment and can be made in person at reception, over the telephone or online via the above link.

Evening and weekend appointments

If you are registered with a GP practice in Southampton, you can now get an appointment with a doctor or nurse from 8am to 8pm every weekday (including bank holidays), 8am to 4pm on Saturday and 8am to 2pm on Sunday. This appointment will either be at your GP practice or at one of the six hubs throughout the city.

These appointment slots are for a variety of different appointments, and can be booked through your GP practice when they are open or by phoning NHS 111 if your practice is closed. NHS 111 is free to phone and available 24 hours a day, 365 days a year.

Chaperone -

During the course of some consultations it will be necessary to examine an area that most people would consider private or for intimate contact only.

 

We aim to respect our patients' dignity but hope that you will understand that the examinations of these areas will sometimes be important to delivering your care.

 

We will always ask for your consent before examining an intimate area and tell you why we intend to do the examination.

 

Patients sometimes like to bring a friend or relative along to sit in on the examination - this is fine. Alternatively, we can arrange for you to have a chaperone (another member of our staff) present during your examination if you would prefer.

 

As this takes time to coordinate two members of staff to be available for the same consultation, we ask that you request a chaperone at the time of booking your appointment if possible. Alternatively, we can make another appointment for you when this would be possible, if it cannot be arranged at the time of the first appointment.

Urgent Problems 

Please telephone as soon as possible after 08.00.  If the problem is an emergency needing a doctor straight away please make this completely clear to the receptionist.  In some circumstances (collapse, unconsciousness) you may wish to telephone the ambulance at the same time.

Telephone Advice

We are happy to offer advice by telephone. If you would like some advice please let the receptionist know and she will arrange a telephone consultation with either a doctor or a practice nurse as appropriate. However doing an e consult may get a reply from a clinician much quicker

Interpreting and Translation 

The practice uses ACCESS to COMMUNICATION, a local interpreting and translation service which can provide face to face and telephone interpreting in the five core Asian languages and most European and Middle Eastern languages.  Please inform the reception staff in advance if you require this service to enable a booking to be made on your behalf.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

 

 
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