How to Make and Cancel an Appointment

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Book face-to-face or telephone appointments with your GP, nurse or clinician at a time that suits you.

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Appointments

Consultations are by appointment and can be made in person at reception, over the telephone or online via SystmOnline

 

Evening and weekend appointments

If you are registered with a GP practice in Southampton, you can now get an appointment with a doctor or nurse from 8am to 8pm every weekday (including bank holidays), 8am to 4pm on Saturday and 8am to 2pm on Sunday. This appointment will either be at your GP practice or at one of the six hubs throughout the city.

These appointment slots are for a variety of different appointments, and can be booked through your GP practice when they are open or by phoning NHS 111 if your practice is closed. NHS 111 is free to phone and available 24 hours a day, 365 days a year.

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Chaperones

During the course of some consultations it will be necessary to examine an area that most people would consider private or for intimate contact only.

We aim to respect our patients' dignity but hope that you will understand that the examinations of these areas will sometimes be important to delivering your care.

We will always ask for your consent before examining an intimate area and tell you why we intend to do the examination.

Patients sometimes like to bring a friend or relative along to sit in on the examination - this is fine. Alternatively, we can arrange for you to have a chaperone (another member of our staff) present during your examination if you would prefer.

As this takes time to coordinate two members of staff to be available for the same consultation, we ask that you request a chaperone at the time of booking your appointment if possible. Alternatively, we can make another appointment for you when this would be possible, if it cannot be arranged at the time of the first appointment.

 

Urgent Problems 

Please telephone as soon as possible after 08.00.  If the problem is an emergency needing a doctor straight away please make this completely clear to the receptionist.  In some circumstances (collapse, unconsciousness) you may wish to telephone the ambulance at the same time.

 

Telephone Advice

We are happy to offer advice by telephone. If you would like some advice please let the receptionist know and she will arrange a telephone consultation with either a doctor or a practice nurse as appropriate. However doing an e consult may get a reply from a clinician much quicker

 

Interpreting and Translation 

The practice uses ACCESS to COMMUNICATION, a local interpreting and translation service which can provide face to face and telephone interpreting in the five core Asian languages and most European and Middle Eastern languages.  Please inform the reception staff in advance if you require this service to enable a booking to be made on your behalf.

 

Text Message Reminders

You can now register to receive information by text message on your phone regarding appointments and health care. 

If you wish to register for this messaging service please fill out the consent form.

 

New Data Protection Regulations from May 2018 (GDPR)

Under the new data protection regulations introduced from 25th May 2018, we will continue to contact patients via text messages regarding the delivery of care if they have provided consent to do so.

If practices are sending messages about recommended treatment for the management of a specific health issue, then this is defined as providing appropriate care for patients, not marketing purposes.

If you would like ot opt out of any future contact via text messaging, then please complete the form and indicate in the marked section.

 

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

 

Cancel appointments you don't need