Complaints about a GP, dentist, pharmacist or optician can be made directly to the practice where the NHS service was provided. The practice has direct access to your healthcare records and the staff involved in your care, so it gives the practice the opportunity to help you with any problems and complaints and put things right much more quickly.
Alternatively, if you do not want to contact the practice directly, or you are unsure what to do or who to contact, please get in touch with the Patient Experience and Complaints Team at NHS Hampshire and Isle of Wight, who will explain the options available and help you decide how you would like your enquiry or complaint to be managed.
The easiest way to contact the team is via email: hiowicb-hsi.patientexperience@nhs.net. Alternatively, you can write to Patient Experience and Complaints, Hampshire and Isle of Wight Integrated Care Board, Omega House, 112 Southampton Road, Eastleigh, Hampshire, SO50 5PB, or call 0300 561 2561 (answerphone facility available).