Appointments

Did you know you can SELF-REFER, BOOK appointments and find ADVICE for common problems WITHOUT needing to contact us

Please note all TELEPHONE CALLS are recorded at surgery for training and monitoring purposes.

Routine appointments

  • BEFORE you request an appointment online please ensure you have explored the self referral options listed above. Please make an appointment request online via eConsult Monday to Friday 08:00-17:00. We will respond within 5 days during our opening hours. We will respond via text messaging or telephone so please ensure you have provided us with your up to date contact details.
  • Our practice also offers our patients enhanced access appointments via Push Doctor. Our patients can book an online-video consultation with a doctor through this platform. You can find out more by clicking on this link.
  • If you are unable to make an appointment using the above methods then contact the surgery Monday-Friday 08:00 – 18:00 on 02380333326. When you get in touch our staff will ask you what you need help with. This will help us to direct you to most suitable member of staff; doctor, nurse or an allied healthcare professional to help you.
  • If you are housebound and need a routine appointment then you can find out more by clicking on this link.
  • All appointment requests will be triaged by a member of our clinical team to ensure your problem is dealt with by the most appropriate healthcare professional in a timely manner. This may involve redirecting you to an allied healthcare professional which includes pharmacists, physiotherapists, mental health workers, health and well-being coaches and social prescribers.
  • Please do not come to the surgery unless you have been specifically asked to do so by a member of our team.
  • Please tell us ahead of your appointment if you need an interpreter, have communication needs or any other access needs.

Urgent appointments

  • Please complete an appointment request online via eConsult Monday to Friday 08:00-17:00. We will triage all requests on the same day. We will respond via text messaging or telephone so please ensure you have provided us with your up to date contact details.
  • If you are unable to make a request using the above methods then contact the surgery Monday-Friday 08:00 – 18:00 on 02380333326.
  • We will use the information you give us to choose the most suitable doctor, nurse or an allied health care professional to help you.
  • Please call 999 in an event of a medical or mental health emergency.

Enhanced access appointments

  • Our practice also offers our patients enhanced access appointments Monday-Friday 18:30-20:00 and Saturday 09:00-17:00.
  • You can find out more about this service by clicking on this link.

Home visits

  • If you are housebound and need a routine appointment then you can find out more by clicking on this link.

Changing or cancelling an appointment

  • If you already have a telephone or a face to face appointment with a member of our team and need to change or cancel this then please ring the surgery on 02380333326 as soon as you can so another patient can be offered this appointment.

If you need help when we are closed

  • Please use NHS 111 online or call 111.

    NHS 111 online is for people aged 5 and over. 
    Call 111:
    -If you need help for a child under 5.:
    -If you have complex problems caused by an existing medical condition
    -If need to get end-of-life care
  • Please call 999 in an event of a medical or mental health emergency.

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